Provision of training is subject to agreement to our terms and conditions.
Payment is required within 21 days of the invoice date. Interest will be charged by Sandstone Training Ltd on late payments at a rate of 8% above the Bank of England base rate. There will also be an additional fee of £40 to cover the costs of recovering the late payment.
Cancellation by a delegate
The following charges will apply if a delegate cancels their place on a course:
- If cancellation occurs within 1 week of the course date the delegate will be charged the full price of the course.
- If cancellation occurs within 8-21 days of the course date the delegate will be charged 50% of the course price.
- If cancellation occurs more than 21 days before the course date there will be no charge to the delegate. If payment for the course has already been made, a full refund will be provided.
Cancellation of a course by Sandstone Training Ltd
In the unlikely event of a course being cancelled by Sandstone Training Ltd, a full refund will be made unless the delegate transfers their booking to an alternative date for the course. For all bookings, the liability of Sandstone Training Ltd shall be limited to the amount of the course fee actually paid by the delegate. Sandstone Training Ltd cannot be held liable for any other costs accrued by the delegate as a result of a course cancellation.
On rare occasions it may be necessary to change the location, timing or date of a course. If such changes are unable to be accommodated by the delegate we shall offer an alternative date, or a full refund.